BlueTC has developed and implemented a quality management system based on the international standard ISO 9001:2008. This system is a framework for our principles of continuous improvement of the organization’s performance. It focuses on process management with the aim of creating a common culture, align activities to strategy and successfully meet customer requirements.
BlueTC´s quality system includes, among other elements, leadership development, employee involvement, a process and systems approach to management, a factual approach to decision making, the development of mutually beneficial relationships with our suppliers and customer orientation. Our annual customer satisfaction survey measures our degree of fulfillment of customer needs and expectations and provides us with useful input for improvement.
Regarding information security management, BlueTC’s system is based on the principles of ISO 27001.
We have obtained the most advanced provider certifications needed to work with leading telecommunication equipment manufacturers. We are a major authorized service provider and prime service provider of important tier-1 suppliers in the sector. BlueTC works hard to maintain and add new certifications from major players in the markets we serve.
In addition, individual consultants that take part in our often multidisciplinary teams hold individual professional certifications as requested by the customer or defined by the project deliverables or Service Level Agreement agreed upon.